Frequently Asked Questions
Quick, clear answers about ordering, COD advance, payments, delivery, invoices and the SB Footwear 1-day exchange policy.
Top Questions
Tap a question to view the answer.
Is Cash on Delivery available?
COD may be available on eligible orders. A ₹100 advance payment is required to confirm a COD order. The remaining amount shown in the order summary is payable at delivery.
What is the exchange policy?
SB Footwear has a no-return policy. Eligible exchange requests must be raised within 1 day of delivery and are subject to product condition, original packaging and stock availability.
Can I return a product for a refund?
No. SB Footwear follows a no-return policy. Where eligible, a product may be exchanged within the stated 1-day exchange window.
How do I track my order?
Open the Orders section on the website and use your order information to check the current status.
Will I receive an order confirmation email?
Yes, when a valid email address is provided and the order is confirmed, the system can send an order confirmation email. A PDF invoice may also be attached.
Is online payment secure?
Online payments are handled through a secure payment gateway. Never share your OTP, UPI PIN, card PIN or banking password with anyone.
What if I receive a wrong or damaged item?
Contact SB Footwear as soon as possible and within the eligible exchange window. Keep the product, packaging and clear photo/video evidence available for verification.
Can I change size after ordering?
Contact support as early as possible. A size change before dispatch depends on order status and stock availability. After delivery, only eligible exchanges are handled under the exchange policy.
How long does delivery take?
Delivery time varies by destination, courier service, holidays and operational conditions. Any available tracking information will be shared when applicable.