Shipping Policy
A clear overview of how confirmed SB Footwear orders move from payment verification to dispatch and delivery.
Order Processing
Confirmed orders are prepared after successful online payment or COD advance verification. Processing time may vary depending on stock confirmation, order volume and operational conditions.
If there is an issue with stock or order information, our team may contact the customer before dispatch.
Dispatch & Delivery
Delivery time varies by destination, courier availability, holidays and other operational conditions. Where tracking is available, relevant shipment information may be shared with the customer.
A delivery estimate should be treated as an estimate rather than a guaranteed arrival time.
Delivery Charges
Any applicable delivery charge is shown in the order summary before payment or order confirmation. Promotional free-delivery rules may apply only when the displayed eligibility conditions are met.
Correct Address & Contact
Customers are responsible for entering a complete and accurate delivery address and reachable phone number. Incomplete or incorrect information may cause delay or failed delivery.
Delivery Issues
If a parcel is delayed, damaged in transit or marked with an incorrect status, contact SB Footwear with the Order ID and relevant details. For a damaged or wrong item, keep the parcel and packaging for verification.
After Delivery
SB Footwear has a no-return policy. Eligible exchange requests must be raised within 1 day of delivery according to the Exchange Policy.