No Return • 1 Day Exchange

Exchange Window

An eligible exchange request must be raised within 1 day of delivery. Requests made after the exchange window may not be accepted.

Please contact us with your Order ID, the reason for exchange and any supporting photos or video if required.

Eligibility Requirements

• The product must be unused, clean and in original condition.
• The original shoe box, tags and included accessories should be available.
• The product must not be altered, washed or customer-damaged.
• For a wrong, damaged or defective item, clear evidence may be requested.

Size / Product Exchange

An approved exchange is subject to verification and replacement stock availability. If the requested size or replacement product is unavailable, our team will explain the available options.

Exchange approval is not automatic merely because a request is submitted.

No Return / No Change-of-Mind Refund

SB Footwear follows a no-return policy. Returns or refunds are not offered simply because a customer changes their mind after delivery.

This policy does not prevent us from reviewing genuine order issues that qualify for an exchange under the stated conditions. If an approved issue cannot be resolved by replacement, any eligible refund will be handled according to our Refund Policy.

View Refund Policy →