Refund Policy
This policy explains when a refund may apply, the expected processing duration and the refund mode.
Refund Eligibility
SB Footwear follows a no-return policy for change-of-mind purchases. A refund may be considered when a prepaid order is cancelled before dispatch, when SB Footwear cannot fulfil a confirmed order, or when an approved wrong/damaged/defective-item claim cannot be resolved by replacement.
Refund Time
After a refund is approved and initiated by SB Footwear, the amount is normally sent within 5–7 business days. The final credit time can also depend on the bank, card network, UPI provider or payment gateway.
Refund Mode
Refunds for online payments are processed to the original payment method used for the transaction. For an eligible COD advance refund, SB Footwear will request suitable bank/UPI details from the customer and process the approved amount through an available electronic payment method.
Exchange Claims
Eligible exchange requests for wrong, damaged or defective products must be raised within 1 day of delivery with the Order ID and supporting evidence where requested. Please also read the 1 Day Exchange Policy.
Contact SB Footwear with your Order ID and registered contact details.
Contact Us →